Originally Published: May 14th, 2020.
Last Updated: August 18th, 2020.
August 18th Update:
We are lifting holds due to force majeure for a large portion of countries. Several test shipments sent in early August to evaluate the timeliness and success of parcel delivery were favorable. Service quality expectations are for the most part reestablished. All international orders, even those not listed as on hold, should anticipate the possibility of minor delays during the international shipping process.
Dear international customers,
Various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic. As a result, our postal partners are currently unable to accept items destined for the following affected countries, effective May 1 until further notice:
A reminder that we do not offer shipping to Brazil and Lithuania due to extensive issues with the local mail service. Made to order items may not be affected by this shipping hold.
Because of the extended delays and service disruptions, we are revising the 60 day wait time for declaring international orders lost in transit along with the option for reshipment of lost orders. All international orders will be at the customer's own risk. If a shipped order does not arrive timely or is not making updates via tracking, we will not be able to assist unless the original shipment is returned to our office.
These changes are directly tied to international postal services having to switch from fast shipping via air to lengthy sea travel, at the shipping service's discretion, due to COVID-19 changes on priority mail. Many countries are currently backlogged with mail and are processing at a limited capacity, greatly increasing delivery wait time on top of travel time.
All international orders, even those not listed above as on hold, should expect delays during the international shipping process.
The country information above will be updated as reliable shipping methods reopen for the affected areas. If at any time you would like to cancel your order, please feel free to email the respective store support channel with your order number prior to the shipment being sent.
- IndieBox or Stoic Store: firstname.lastname@example.org
- Dauntless Merch: email@example.com
- Klei Shop: firstname.lastname@example.org
- Vblank Entertainment Inc. Store: email@example.com
- Ysbryd Games Store: firstname.lastname@example.org
We apologize for any inconvenience and thank you again for your patience during this time.
- The IndieBox Team
P.S. If you have any questions on current shipping guidelines, please read over our Shipping Info. For any further questions, please contact us via the respective support channel.