COVID-19 International Shipping Changes

COVID-19 International Shipping Changes

Originally Published: May 14th, 2020.
Last Updated: July 6th, 2020.

Dear international customers,

At this time, we are temporarily changing our service expectations for all shipments outside of the United States. We cannot guarantee the service experience we want for our international customers due to the numerous shipping precautions, shutdowns, and force majeure declarations happening worldwide.

Various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic. As a result, our postal partners are currently unable to accept items destined for the following affected countries, effective May 1 until further notice.

Suspension has ended and acceptance has resumed for highlighted countries.

  1. Algeria
  2. Angola
  3. Antigua & Barbuda
  4. Argentina
  5. Aruba
  6. Azerbaijan
  7. Bahamas
  8. Bahrain
  9. Bangladesh
  10. Barbados
  11. Belize
  12. Benin
  13. Bermuda
  14. Bolivia
  15. Bosnia and Herzegovina
  16. Botswana
  17. Burkina Faso
  18. Burundi
  19. Cameroon
  20. Cape Verde
  21. Cayman Islands
  22. Chad
  23. Chile
  24. Colombia
  25. Cook Islands
  26. Costa Rica
  27. Cuba
  28. Curacao
  29. Democratic Republic of the Congo
  30. Dominican Republic
  31. Ecuador
  32. Egypt
  33. Estonia
  34. Ethiopia
  35. Faroe Island
  36. Fiji
  37. French Polynesia
  1. Gambia
  2. Ghana
  3. Grenada
  4. Guatemala
  5. Guinea Bissau
  6. Guyana
  7. Haiti
  8. Honduras
  9. India
  10. Iraq
  11. Jamaica
  12. Kazakhstan
  13. Kenya
  14. Kiribati
  15. Kuwait
  16. Kyrgyzstan
  17. Laos
  18. Lebanon
  19. Lesotho
  20. Liberia
  21. Libya
  22. Luxembourg
  23. Madagascar
  24. Malaysia
  25. Malawi
  26. Maldives
  27. Mauritania
  28. Mauritius
  29. Moldova
  30. Mongolia
  31. Montenegro
  32. Morocco
  33. Mozambique
  34. Namibia
  35. Nepal
  36. New Caledonia
  37. New Guinea
  38. Nicaragua
  39. Nigeria
  1. Oman
  2. Pakistan
  3. Panama
  4. Papua New Guinea
  5. Paraguay
  6. Peru
  7. Philippines
  8. Qatar
  9. Republic of the Congo
  10. Rwanda
  11. Samoa
  12. Saudi Arabia
  13. Senegal
  14. Seychelles
  15. Sierra Leone
  16. Solomon Islands
  17. South Africa
  18. South Sudan
  19. Sri Lanka
  20. St. Marten
  21. Sudan
  22. Suriname
  23. Swaziland (Eswatini)
  24. Tajikistan
  25. Tanzania
  26. Timor-Leste
  27. Tonga
  28. Trinidad &Tobago
  29. Tunisia
  30. Turks & Caicos
  31. UAE
  32. Uganda
  33. Uruguay
  34. Vanuatu
  35. Venezuela
  36. Yemen
  37. Zambia
  38. Zimbabwe

The following countries are accepting mail service from the United States but have declared force majeure for various postal operations. This means that timelines for processing imports, updating tracking, and delivery attempts are expected to be far under acceptable service standards. Because of these temporary service stipulations, we are unable to guarantee a timely delivery experience and thus will not be shipping orders destined for the following affected countries until further notice.

Suspension has ended and acceptance has resumed for highlighted countries.

  1. Australia
  2. Austria
  3. Brazil
  4. British Virgin Islands
  5. Bulgaria
  6. Czech Republic
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Georgia
  1. Greece
  2. Iceland
  3. Indonesia
  4. Israel
  5. Italy
  6. Korea
  7. Latvia
  8. Mexico
  9. New Zealand
  10. Norway
  11. Portugal
  12. Romania
  1. Russia
  2. Serbia
  3. Singapore
  4. Spain
  5. Sweden
  6. Switzerland
  7. Thailand
  8. Togo
  9. Turkey
  10. Ukraine
  11. United Kingdom

Because of the extended delays and service disruptions, we are revising the 60 day wait time for declaring international orders lost in transit along with the option for reshipment of lost orders. All international orders will be at the customer's own risk. If a shipped order does not arrive timely or is not making updates via tracking, we will not be able to assist unless the original shipment is returned to our office.

These changes are directly tied to international postal services having to switch from fast shipping via air to lengthy sea travel, at the shipping service's discretion, due to COVID-19 changes on priority mail. Many countries are currently backlogged with mail and are processing at a limited capacity, greatly increasing delivery wait time on top of travel time.

All international orders, even those not listed above as on hold, should expect delays during the international shipping process.

The country information above will be updated as reliable shipping methods reopen for the affected areas. If at any time you would like to cancel your order, please feel free to email the respective store support channel with your order number prior to the shipment being sent.

Support Emails:

We apologize for any inconvenience and thank you again for your patience during this time.

- The IndieBox Team

P.S. If you have any questions on current shipping guidelines, please read over our Shipping Info. For any further questions, please contact us via the respective support channel.